Warranty period starts from the purchase date.
Most products have 2-year warranty; home appliances have 1-year warranty, starts from the date of purchase as indicated in the invoice, except protective case/screen.
Within warranty period since purchasing, if there is loss or damage on the products under normal circumstances proved by our technicians, free repairing service will be provided.
If you wish to claim within warranty period, you have to provide the followings:
a) Product (or affected parts);
b) Original purchase receipt which is unmodified. The documents should clearly indicate the name of the seller, the purchase date, the product type or the serial number. If documents cannot be provided, the repairing service may be rejected or maintenance fee may be charged.
This limited warranty does not cover the following circumstances:
1. This limited warranty does not apply to any third-party hardware, software, settings, content, data or links, regardless of whether the third-party hardware, software, configuration, content, data or links is included in the product or how it obtains. Under legal regulation, IFMARS does not guarantee that other third-party hardware or software products are error free or perfectly fit with IFMARS products.
2. This limited warranty does not apply to:
a) Normal wear and tear
b) Transport costs generated by product return
c) Damages caused by careless operation
d) Damages caused by improper use such as not following IFMARS product manual instruction
e) Product which has been damaged through misuse, malicious acts, negligence, inflow of any liquid
f) Losses or damages on products which are caused by force majeure or natural disasters.
g) Activities beyond IFMARS’s reasonable control
3. The limited warranty is ineffective when the product is certified to be ever opened, modified or repaired by any third party. Also, if the product serial number, manufacture date or IMEI/ESN is ever modified or not recognizable, IFMARS may not be responsible for the warranty.
4. The limited warranty is not applicable if the product has been exposed to water vapor, moisture, or extreme temperatures and environmental conditions. In addition, the warranty is not applicable if the products are damaged by corrosion, oxidation, food/ liquid splashes or chemicals.
Other Important Statements
All exchanged parts and products replaced under warranty service will become the property of IFMARS.
If the products are found to be outside the warranty period, IFMARS Customer Service Center may retain the right to charge relevant fees back.
You are responsible for the backup of your personal data. IFMARS will not be responsible for any data loss or damage caused by maintenance except for legal requirements.
IFMARS reserves the right, at its discretion, to change, modify, add, or remove portions of above terms at any time by posting the amended terms or guideline, without prior notice.
The warranty period of each product category is shown as below. Brand-new product will be replaced/ exchanged with the customer according to the circumstances under the warranty period. The customer has to provide original receipt from the seller at the time of purchase.